The customer has the right to return or exchange any purchased product, provided that it is in its original condition, with the original invoice, within a maximum of 3 days from the date of receipt, provided that the purchased item is in its original condition, free of scratches or breaks, and in its original packaging. The customer must notify the store of his desire to exchange or return via a WhatsApp message.
The customer has the right to return or exchange any purchased product, provided that it is in its original condition, with the original invoice, within a maximum of 3 days from the date of receipt, provided that the purchased item is in its original condition, free of scratches or breaks, and in its original packaging. The customer must notify the store of his desire to exchange or return via a WhatsApp message.
Returns will not be accepted for any item that has been used, installed or disassembled.
If the return or exchange requires shipping the product, it will be at the customer’s expense (except if the error is from the store, in which case the customer will not be charged any amounts)
Any amounts of money will be returned within five to fourteen official business days after receiving and verifying the return, and the amount will be returned to the same payment method used by the customer.
The minimum shipping cost for the returned package is 30 riyals and increases depending on the size of the package, in addition to the customer bearing any costs incurred by the store for electronic payment companies or others.
If the customer benefits from free shipping and wishes to return, he will be charged the shipping fees benefited from + the return shipping cost.
The store is not responsible for any problems caused by shipping companies after the shipment is delivered safely to the representative and the customer’s purchase of the product is considered approval of that.
The customer must inform the store by contacting the store via WhatsApp ((0557437456)) of his desire to return, in order to coordinate regarding shipping and follow-up by the store. In the event that the customer does not receive the shipment and does not inform the store of the desire to return, and the shipping company returns the shipment, or the failure to receive it and not inform the store of this to follow up on it, and it is lost or delayed, the customer is fully responsible for
The shipment and any additional costs for the value of the shipment to retrieve it, and he is not entitled to claim any compensation for it after 15 days from the date of shipment.
In the event of any error in the shipment reaching the customer that does not match his request due to a difference in the model or the requested party or whatever, the customer must notify the store of this within a maximum period of 7 days and coordination will be made with him to correct the error without charging him any costs.